Predictive Insights, Smarter Staffing: Introducing SmartProtect Predict for Public Safety Agencies
Public safety agencies face one constant challenge: uncertainty. Call volumes fluctuate, staffing shortages persist, and leaders are often forced to make critical decisions based on historical reports, manual scheduling processes, and intuition.
Today, SmartProtect Public Safety Solutions is proud to announce the launch of SmartProtect Predict, a new AI-driven platform designed to help agencies forecast demand and optimize staffing with confidence.
Moving Beyond “Last Year Plus Guesswork”
For decades, agencies have relied on backward-looking data to plan forward. While historical reports provide valuable insight, they often fail to capture real-world variables such as seasonal trends, weather patterns, and special events that directly impact call volume.
SmartProtect Predict changes that approach by transforming historical and real-time operational data into forward-looking forecasts. The platform provides clear, explainable recommendations that help agencies plan:
Staffing coverage
Overtime usage
Surge response
Balanced and sustainable schedules
As Jason Klink, CEO and Co-Founder of SmartProtect, explains:
“Predict helps agencies move beyond ‘last year plus guesswork,’ enabling smarter staffing decisions, more balanced schedules, and fewer last-minute overtime calls.”
Proven Impact on Workforce Sustainability
Agencies already using SmartProtect’s predictive technology are seeing meaningful improvements in how they manage their workforce.
Kevin Roskopf, Paramedic and Deputy Director of Operations at EAVES Ambulance, shared his experience:
“Predictive call-volume insights completely changed how we approach scheduling. We reduced overtime costs, minimized staff burnout, and improved overall staffing levels. AI-driven prediction has helped us use our limited resources more effectively—and support our teams better.”
These results highlight the platform’s ability to not only improve operations, but also protect the well-being of the workforce behind emergency response.
Designed for Public Safety Leaders
SmartProtect Predict was built specifically for public safety environments, with a focus on clarity, transparency, and actionable intelligence. Instead of producing black-box outputs, the platform delivers recommendations agencies can understand and trust—supporting confident decision-making across EMS, fire, law enforcement, and 911 communications.
Ricardo Blanco, Co-Founder and Chief Revenue Officer of SmartProtect, emphasized the importance of this milestone:
“Predict addresses a critical gap in public safety operations—forecasting demand and staffing needs with confidence.”
Sabrina Marquez, Chief Growth Officer, added:
“This launch demonstrates our deep understanding of market needs and our ability to bring innovative solutions to life.”
A Smarter Way Forward
SmartProtect Predict reflects a broader mission: helping emergency services agencies make better operational decisions through data, analytics, and AI-driven insights. By turning complex operational data into clear, actionable intelligence, SmartProtect enables leaders to plan smarter, respond faster, and better support their teams.
Public safety will always involve unknowns. But with predictive insights and smarter staffing tools, agencies can prepare with greater confidence and resilience.
Learn More
To learn more about SmartProtect Predict and how predictive analytics can support your agency’s staffing strategy, visit:
https://platform.smartprotectpss.com
