From Uncertainty to Insight: How EAVES Ambulance Uses Predictive Analytics to Improve EMS Staffing

By Yolanda Guo

January 13, 2026

For Kevin Roskopf, Paramedic and Deputy Director of Operations at EAVES Ambulance, unpredictability is a constant part of EMS operations. Call volume fluctuates, staffing needs shift quickly, and leaders are often forced to react with limited visibility into what’s coming next.

“Scheduling in EMS is inherently challenging due to constant unknowns,” Kevin says. “You’re always managing last-minute changes, overtime, and burnout.”

Two years ago, EAVES Ambulance partnered with SmartProtect Public Safety Solutions to change that reality. By integrating AI-driven predictive call volume data into daily operations, Kevin and his team were able to develop a more dynamic approach to staffing—one that aligns resources with anticipated demand rather than reacting after the fact.

“SmartProtect’s prediction model has been a game changer for our operations,” Kevin explains. “It gave us the ability to plan ahead, significantly reduce overtime costs, minimize staff burnout, and improve overall staffing levels.”

Instead of relying solely on historical averages or static schedules, SmartProtect helps EAVES translate complex data into actionable insights. This enables leadership to make more confident staffing decisions while maximizing the impact of limited resources.

Beyond the technology, Kevin emphasizes the importance of partnership. “The SmartProtect team has been nothing short of fantastic—responsive, collaborative, and always willing to tailor solutions to our specific needs.”

Predictive Insights. Smarter Staffing.

With the launch of Predict this February, SmartProtect is helping public safety agencies move from reactive scheduling to proactive workforce strategy—using data to plan ahead, reduce strain, and improve readiness.

“AI-driven prediction has become an invaluable tool for us,” Kevin says. “We highly value our partnership with SmartProtect.”

This article features Kevin Roskopf, Paramedic and Deputy Director of Operations at EAVES Ambulance, and highlights how data-driven insight has become an integral part of his day-to-day EMS operations. Working in an environment defined by uncertainty, Kevin is responsible for balancing staffing, operational readiness, and workforce well-being while responding to constantly changing demand. Through EAVES Ambulance’s partnership with SmartProtect, Kevin has been able to move beyond reactive scheduling and adopt a more proactive, predictive approach to workforce management. His experience offers a real-world example of how predictive analytics can support smarter staffing decisions, reduce overtime, and improve outcomes for both leadership and frontline teams.