Who We Serve
Emergency Medical Services
EMS agencies face chronic staffing shortfalls and high paramedic/EMT turnover, driven by mandatory overtime, unpredictable call volume, and burnout. Crews are frequently held over past scheduled shifts to cover gaps, straining both budgets and personnel. Smarter shift planning helps agencies match staffing to actual demand instead of reacting shift by shift.
Fire Departments
Fire departments — career and volunteer alike — are managing shrinking volunteer rosters alongside rising call volumes, particularly for EMS responses, which now make up the majority of calls at most departments. Overtime to maintain minimum staffing and apparatus coverage is one of the highest controllable costs in a department's budget. Predictable, data-driven scheduling helps departments protect coverage without burning out the personnel they have left.
911 Emergency Communications
Telecommunicator turnover and understaffing are widespread, with many centers operating below authorized staffing levels and relying on mandatory overtime to keep consoles covered around the clock. The work is shift-based and high-stress by nature, and gaps in coverage directly affect call answering and dispatch times. Aligning staffing with call-volume patterns by hour and day helps centers reduce forced overtime and support telecommunicator retention.
Police Departments
Police agencies nationally are contending with recruiting and retention challenges that have left many departments below authorized strength, making minimum-staffing and shift-coverage requirements harder to meet without overtime. Patrol demand also varies significantly by time of day and day of week, which static shift schedules don't account for. Matching staffing to actual demand patterns helps departments maintain coverage and response times while controlling overtime spend.
Corrections
Correctional facilities across the country have reported significant custody staff vacancies, forcing heavy reliance on mandatory overtime to maintain required officer-to-inmate staffing ratios. This cycle contributes to officer fatigue and turnover, which in turn deepens the staffing shortage. Proactive scheduling that accounts for facility staffing minimums helps reduce forced overtime and supports officer retention.
Emergency Management
Emergency management offices typically operate with small core staffs day-to-day but must scale rapidly during activations, exercises, and disaster response — creating a mismatch between routine staffing and surge demand. Coordinating personnel and mutual-aid resources across a multi-agency response is time-intensive when done manually. Workforce planning tools that support both steady-state operations and rapid scaling help EM offices be ready for activation without overstaffing during blue-sky periods.
What Our Clients Are Saying
“I’ve been using SmartProtect Predict for our public safety staffing and workforce planning, and the experience has been exceptional. Setup was smooth — uploading data and getting actionable predictions happened quickly — and the dashboards are clear and easy to use. The focus on balancing operational readiness with team wellness shows that the tool is built for public safety professionals by people who truly understand the challenges we face every day. If your agency wants smarter staffing, better resource alignment, and a platform that actually helps reduce burnout while improving readiness, SmartProtect Predict is absolutely worth it. Highly recommend!” ~ Jeff Hannon - Guernsey County Sheriff’s Office Communications